Shipping Information

UAE delivery takes 1–3 business days from order confirmation. This includes order processing. Online delivery is currently available within the United Arab Emirates. See our Shipping & Delivery Policy.

Free UAE delivery applies to qualifying orders above AED 200, subject to checkout conditions. Available shipping charges and payment methods are shown at checkout.

Returns & Exchanges

Please report damaged, defective, missing or incorrect items within 48 hours of delivery, with your order number, a description of the issue and photographs where reasonably available.

Contact us before returning a product. Once approved, please dispatch the eligible return or make it available for our agreed collection within 7 calendar days of delivery. If our approval or collection arrangements prevent this, we will agree an extended deadline with you.

Correctly supplied, nondefective products are not ordinarily eligible for change-of-mind returns. Any exceptional goodwill return requires our written approval and must be unopened, unused and in its original packaging. Opening a product for reasonable inspection does not remove statutory rights.

These reporting and return timeframes do not limit statutory rights for defective, unsafe, incorrectly supplied or otherwise nonconforming goods, including defects discovered later.

Read the full Refund, Return & Exchange Policy for eligibility, collection and refund arrangements.

Email info@worldwidefragrances.com or WhatsApp +971 52 564 8357 with your order number. Office phone: +971 6 7154390 (office hours).